TNB11 is fully committed to protecting the personal information of every player. This document transparently explains how we collect, use, and safeguard your data — so you can play with peace of mind and confidence.
TNB11 commitment: We do not sell, rent, or disclose your personal information to any third party for marketing purposes without your consent. Your privacy is not just a legal obligation — it is a core value we live by.
This Privacy Policy is issued by TNB11 ("we", "the tnb11 platform") and applies to all users who access or use the tnb11.onl website and all related services.
We understand that your trust is our most valuable asset. When you register an account, make a deposit, play games, or simply browse the tnb11 website, you are entrusting us with your personal information. We take that responsibility seriously.
This document clearly and transparently outlines: what data we collect, why we need it, how we protect it, and what choices you have regarding your personal data. By using the tnb11 platform, you agree to the practices described in this Privacy Policy.
TNB11 collects your personal data through various means — when you register an account, use our services, or interact with the tnb11 platform. The following are the main categories of data we collect:
| Data Category | Example Information | How Collected |
|---|---|---|
| Identification Data | Full name, date of birth, identification number | During registration / KYC |
| Contact Data | Email address, phone number | During account registration |
| Financial Data | Bank name, account number (masked), transaction records | During deposit / withdrawal |
| Technical Data | IP address, device type, web browser, operating system | Automatically during usage |
| Behavioural Data | Games played, session duration, betting preferences | Via cookies and system logs |
| Verification Data | Copy of identification card, verification selfie | During the KYC process |
We only collect data that is genuinely necessary to provide tnb11 services safely and efficiently. You are not required to provide additional information beyond what is needed for the basic operation of our platform.
Every piece of data collected by TNB11 has a clear and lawful purpose. We do not use your data for any purpose other than those stated below:
You may opt out of marketing communications at any time by contacting the tnb11 support team. Opting out will not affect important service notices related to your account.
TNB11 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Your personal data is retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Once there is no longer a need to retain your data, we will securely delete or anonymise it.
Please note: While we implement robust security measures, no system can be guaranteed 100% secure. You also play an important role by keeping your tnb11 account password and login details confidential.
TNB11 do not sell your personal information to any party. However, there are certain situations where we need to share your data with trusted parties to ensure our services operate smoothly:
All third parties that receive tnb11 player data are bound by strict confidentiality agreements and are required to protect that data to standards equivalent to or exceeding our own.
The tnb11.onl website uses cookies and similar tracking technologies to enhance your experience and help us understand how players use our platform.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the tnb11 platform.
As a tnb11 player, you have the following rights regarding your personal data that we hold:
Requesting a copy of the personal data we hold about you at any time.
Requesting correction of inaccurate or incomplete personal data.
Requesting deletion of your data, subject to legal retention obligations.
Objecting to the processing of your data for direct marketing purposes.
Receiving your data in a machine-readable format for portability.
Requesting restriction of your data processing in certain circumstances.
To exercise any of the above rights, please contact the tnb11 support team at [email protected]. We will process your request within 30 business days.
The tnb11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under 18 years of age.
If we discover that personal data of an individual under the age of 18 has been collected without valid parental or guardian consent, we will immediately delete that data and close the associated account.
If you believe your child who is under age has registered an account at tnb11, please contact us immediately at [email protected] so we can take the appropriate action.
In operating the tnb11 platform, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that such data transfers are protected by appropriate and equivalent safeguard mechanisms.
TNB11 reserves the right to update or amend this Privacy Policy from time to time in line with changes to applicable laws, technology, or our business practices. Any material amendments will be communicated to players via:
Continued use of the tnb11 platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.
Email: [email protected]
Response time: Within 2 business days
Language: Bahasa Melayu and English
We are committed to resolving every privacy-related enquiry thoroughly and professionally. If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection authority.
We invest seriously in data security because your trust is the foundation of everything we build.
All data transmitted through the tnb11 platform is protected with 256-bit SSL encryption — the same technology used by the world's leading banking institutions.
Sensitive data such as KYC information and financial details are stored in a segregated environment with layered access controls — not all staff members are permitted to access it.
Tnb11's security systems are monitored around the clock. Any suspicious activity will be detected and acted upon immediately before it can affect your account.
Tnb11's KYC process is conducted through fully encrypted channels. Your identification documents are not stored in an easily accessible format and are deleted once verification is complete.
Your bank account number is stored in tokenized form. TNB11 never stores credit or debit card details in their original form on our servers.
We conduct regular internal and external security assessments to ensure the tnb11 data protection systems are always maintained at the highest level.
Your privacy is protected. Your data is secure. Now it's time to enjoy the ultimate gaming experience alongside over 500,000 Malaysian players who already trust tnb11.